Welcome

FAQ

  • Shipping

We ship via Fedex and we will offer you for each piece of jewelry separately a quote for shipping and insurance.

National (home) taxes and custom taxes are for you own account

We will ship within a week of your order and payment or in case your order / payment arrives on a Friday, we will ship on a Monday.

  • Return shipping

Return shipping is for your own risk. Please use the same package or use a similar package and make sure you insure it for the right amount.

  • Handovers

In special cases we can handover the jewelry personally as we travel on a regular basis. Or you can meet us at a fair. We will announce in time at which fair you can find us.

Return policy:

  • Buyer’s remorse

If you are not happy with your purchase (buyer’s remorse) you can return the goods by registered mail and insured for at your own costs within 14 days of the date of your purchase. You need to notify us by (e)mail up front. After close examination of the returned good(s) we will reimburse you minus an administration fee, shipping costs and banking costs.

  • The goods don’t fit the description

In case you are certain the goods that you bought don’t fit the description, we will accept the return of the goods if you provide us a written appraisal of an independent gemologist (FGA, GIA or FEEG), within 2 weeks of the arrival of the goods. Only with a difference of 2 clarity grades or a carat difference of more than 10% and after good reception of the good(s) in good condition without any damage, we will reimburse you the full amount + shipping costs. But we do not undervalue.

  • The goods were damaged during transportation

In case the goods arrived damaged, damage that occur during transportation. We will start an insurance claim at the shipping company. Please contact us as soon as possible with photos of the damaged package and photos of the damaged good(s).

  • The good(s) are too big / too small for me

In case a piece of jewelry is too big or too small for your finger / wrist / arm / neck than we advice to go to a certified jeweller to have it altered at your own costs. You may also return the good(s) to us and we will seek a solution. As we are on online boutique we do not have a our own workshop.

  • Layaways

We do offer the possibility to put an item aside. Items can be paid in 3 or 6 times with an initial downpayment. You can pay in monthly instalments without any interest. Please contact us for further information.

Website disclaimer

The information contained in this website is to invite you to buy the offered jewelry. The information is provided by La Chatelaine Jewelry and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of La Chatelaine Jewelry. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, La Chatelaine Jewelry takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control or for any type mistakes in the case of prices. You may not hold La Chatelaine Jewelry responsible for any type or program mistakes in case of prices.

Copyright notice

This website and its content is copyright of La Chatelaine Jewelry - © La Chatelaine Jewelry [2015]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

  • Stock

Our stock lies elsewhere, not at our home address and not at our business address.

  • Complaints

If you have a complaint about our services, please notify us in time per mail or post and inform us as best as you can, so we can find together a suitable solution for your complaint.

Payment methods. You can pay via:

  • A Bank transfer in Euros. As soon as we have received your payment we will send the item. Please contact us for the Iban and Bic/Swift codes.
  • PayPal, with your Paypal account or you can use your credit card.  In case you did not receive a confirmation from Paypal, please check your spam folder.

In case we don’t receive a payment within 7 days of your order, we will keep the right to cancel your order.

LINP B.V. – La Chatelaine Jewelry

Chamber of Commerce nr.: 34289320

VAT / TVA number: 818809863

Dutch Number: +31 6 2715 5511

French Number: +33 7 8526 3675